About This Role
This full-time position as a Front Desk Agent at Inn at the Forks is crucial for creating an exceptional guest experience, as you will be one of the first and last points of contact for guests. The role involves welcoming guests, managing check-ins and check-outs, and providing information and assistance to ensure a memorable stay.
Responsibilities
- Welcome guests with a warm, professional, and friendly approach
- Complete guest check-ins and check-outs accurately and efficiently
- Provide information about the hotel, guest rooms, amenities, and local area
- Respond to guest questions, requests, and concerns in a timely and professional manner
- Handle guest calls and messages with confidence and courtesy
- Create memorable guest experiences by anticipating needs and going above and beyond when possible
- Use service recovery techniques to resolve guest concerns and turn challenging situations into positive experiences
- Process guest payments and transactions accurately
- Maintain accurate guest information and preferences within the hotel PMS
- Identify opportunities to upsell rooms and enhance the guest experience
- Communicate important guest requests, concerns, and follow-up items to the appropriate team members and managers
- Complete end-of-shift procedures, reports, and required documentation accurately
- Prepare arrivals and ensure the Front Desk is ready for the next day
Requirements
- Previous hotel Front Desk or guest service experience
- Excellent communication and interpersonal skills
- Enjoy meeting and interacting with people from all backgrounds
- Remain calm, professional, and solutions-focused in a busy environment
- Comfortable handling multiple priorities while maintaining accuracy
- Strong attention to detail and take pride in doing things right
- Dependable team player who is willing to support others
- Positive attitude and a genuine desire to provide exceptional service
- Comfortable working day, evening, weekend, and holiday shifts as required
Nice to have:
- 2+ years of hotel Front Desk experience
- Hotel Night Audit experience
Important Details
- Schedule: Day, evening, and weekend shifts; open availability required
- Team: Two full-time Front Desk Agents are being sought
About the Company
Inn at the Forks is a modern, stylish hotel located at Winnipeg’s iconic Forks historic site, offering thoughtfully designed guest rooms, waterfront views, SMITH restaurant, and Riverstone Spa. It is part of Sparrow Hotels, a local hospitality company that believes in investing in its people, creating meaningful guest experiences, and making a positive impact in the community.
