Hotel Front Desk Agent

About This Role

This role creates a welcoming first impression and keeps each guest’s stay running smoothly. You will manage check-ins and checkouts, respond to questions, and coordinate with hotel teams to resolve requests. This role suits someone who enjoys hospitality, clear communication, and practical problem-solving.

Responsibilities

• Welcome guests, manage reservations, and process check-ins and checkouts using hospitality reservation systems and the PMS
• Answer calls with professional phone etiquette, share accurate information, and communicate clearly with guests and colleagues
• Handle guest services and guest relations requests, using customer service problem-solving to address concerns and escalate issues when needed
• Coordinate with housekeeping and other teams to support room readiness and a positive guest experience
• Follow hotel emergency procedures and, when assigned, complete night audit tasks and related records

Requirements

• Customer service, front desk, client communication, and phone communication skills
• Knowledge of hospitality and hotel operations; hotel management or hospitality management experience is an asset
• Familiarity with property management systems (PMS), OPERA, or other hospitality reservation systems is preferred
• Ability to follow procedures, stay organized, and respond calmly to guest concerns and emergencies

Nice to have:

• Bilingual or multilingual communication skills
• Resort experience
• Night audit experience

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Paid time off
• Vision insurance