Hotel Front Desk Agent

Department: EUF Hotel Front Office
Property: Lake Eufaula Casino and Hotel
Full-Time/Part-Time: Full Time

Summary:
Responsible for all front desk operations, providing the highest standard of exceptional and courteous service while registering guests, settling guest accounts and servicing guest requests and inquiries. Performs guest safety as well as providing for guest comfort and safety. Promotes all aspects of the property and local area attractions. All functions will be performed within the guidelines of the MNGE policies & procedures.

Responsibilities:

• Process guest arrivals and departures, including all necessary payments.
• Handle & coordinate room assignments and pre-arrivals.
• Handle guests' concerns, various requests, and event information for a pleasurable guest experience.
• Verify hotel room availability and enter hotel reservations into Property Management System (INFOR) in order to provide seamless experience for guests.
• Actively assist in marketing of all casino and hotel events, promotions and activities to both internal and external guests in an effort to obtain full occupancy of the hotel facility.
• Adjust folio postings as necessary to ensure accuracy.
• Assist with the check-in and check-out of groups and tours; utilize knowledge and familiarity of casino hotel and its amenities to recommend room sizes, views, offerings, specials, and excellent guest service features.
• Utilize effective communication skills, professional attitude and good organizational skills to deliver accurate and timely information to guests and callers.
• Maintain high standard of courtesy professionalism and discretion in communication and discretion in communications to, or about, preferred customers, their arrangements and finances.
• Take payments, reservations payments and/or cash handling utilizing various computer applications
• Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure guest satisfaction; work with other departments to ensure guest satisfaction.
• Perform other duties as assigned.