Hostess - Russian Speaking
Raffles Hotels & Resorts
About the role
Company Description Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.
Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It's a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.
Job Description Position: Hostess – Russian Speaking
Department: Food & Beverage
Reports to : Supervisor
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PURPOSE OF POSITION To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests.
Key Roles & Responsibilities
- Provide a warm and friendly welcome, leading guests and seating them at their table
- Take telephone bookings and maintain a clear and organized reservations book
- Assist in the set-up of tables and displays
- Maintain and update guest database
- Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor
- Maintain cleanliness of hostess station and surrounding areas, as well as of all menus
- Maintain good working relationship with own colleagues, and all other departments
- Correct preparation of all necessary operational material in the back office
- Learn safety, sanitation and hygiene policies
- Present check to guests and perform cashiering function if needed
- Effectively control guest flow in the restaurant ensuring maximum turnover
- Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment
- Train wait staff and bus staff in hostess standards
- Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
- Carry out any other duties as and when assigned by the Management of the Hotel
- Assist other Food & Beverage Outlets in their operations within peak times when needed
- Translating menus from English to Russian as well as updating menus as and when required
- Connecting with Russian speaking guests among all other guests too
- Any additional duties assigned.
PERSONAL ATTRIBUTES
- Excellent reading, writing and oral proficiency in English and Russian
- Well-presented and professionally groomed at all times
- Strong interpersonal skills and able to establish a good rapport with guests
- Possess full knowledge of restaurant’s seating/table plan
- Computer knowledge (Microsoft Excel, Word, PowerPoint)
Qualifications
- Hotel/Restaurant Management graduate
Experience
- 2 year Hotel experience in F&B
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