Host, Restaurant Food Service, Server Wait Staff

About This Role

This role involves greeting and seating guests in a friendly and courteous manner, processing payments, and assisting other service personnel to ensure total guest satisfaction. The Host/Hostess is responsible for addressing guest concerns and upholding the company's guiding principles.

Responsibilities

• Consistently exhibit Denny's Vision, Mission, and Guiding Principles
• Greet guests immediately in a friendly manner upon arrival and acknowledge at departure
• Demonstrate a sense of urgency and meet service cycle timing standards
• Seat guests at clean, dry tables utilizing proper seating rotation
• Determine and provide for any special needs of guests
• Maintain guest waiting list and adhere to proper seating order procedures
• Describe promotions and suggestively sell while seating guests; take initial beverage order
• Attend to any other guest needs during the entire dining experience as warranted
• Demonstrate safe cash handling procedures in accordance with policy and accurately complete cash, credit card, and discount transactions
• Use proper telephone etiquette
• Enter and deliver "To Go" orders correctly
• Address complaints promptly in a courteous manner, and notify the supervisor of any issues
• Assist service personnel in providing beverage orders and refills, and clearing and setting tables
• Willingly assist other team members without being asked
• Maintain proper supply of clean menus
• Lift and carry supplies and equipment up to 30 lbs.
• Demonstrate knowledge of station and floor breakdowns
• Possess strong product and menu knowledge
• Maintain foyer area of restaurant to be clean, organized, and inviting to guests
• Complete all required side-work, including deep cleaning assignments
• Adhere to Denny's Brand Standards and internal policies and procedures
• Provide courteous service and be cordial to all team members and guests

Requirements

• Ability to raise a tray weighing up to 25 lbs.
• Ability to bend, stoop, reach, wipe, lift, and grasp
• Sufficient mobility to move and operate in work area
• Ability to stand and walk during entire shift
• Ability to hear well in a loud environment to respond to employee and guest needs
• Basic math skills (add, subtract, multiply, and divide)
• Meet any state, county or municipal regulation pertaining to health risk concerns about food handling
• Ability to observe and differentiate between monetary denominations
• Ability to operate point of sale system