About This Role
Leading the floor team and ensuring every guest receives warm, fast, and consistent service is the core of this supervisory role. You will manage daily shift operations, coach and motivate the crew, and act as the primary point of contact during busy periods or when guests require attention. This position reports directly to the Restaurant Manager / Owner.
Responsibilities
- Supervise service crew during shifts: assign stations, run pre-shift briefings, and keep the team on track during peak hours
- Coach, train, and give regular feedback to crew members, including onboarding new hires
- Handle attendance, tardiness, and basic discipline issues fairly and consistently
- Prepare and adjust crew schedules with the manager
- Make sure service standards are followed at every table, from greeting to payment
- Handle guest complaints and concerns calmly and resolve them on the spot
- Monitor table turnover, waiting times, and service speed
- Open and close the restaurant, including cash handling and end-of-day reports
- Check cleanliness, food safety, and sanitation standards on the floor
- Monitor stock of front and back-of-house supplies and report inventory needs
- Coordinate with the kitchen to keep orders flowing smoothly
- Report daily sales, issues, and incidents to the manager
Requirements
- At least 2 years of supervisory experience in a restaurant, café, or food service setting (casual dining or QSR preferred)
- Proven experience leading and coaching a team of service crew
- Strong communication skills in English and Filipino
- Experience handling guest complaints and high-volume peak hours
- Basic cash handling and reporting skills
- Willing to work shifts, weekends, and holidays
- Leads by example and is hands-on on the floor
- Calm under pressure and fair with people
- Takes ownership and solves problems without waiting to be told
Nice to have:
- Graduate of Hotel and Restaurant Management (HRM), Hospitality Management, or a related course
- Food Safety or sanitation training certificate
- Experience with POS systems and inventory monitoring
- Familiarity with Vietnamese or Asian cuisine
Benefits
- Employee discount
- Paid training
Important Details
- Relocation: planning to relocate to Santa Rosa City, Laguna before starting work (preferred)
About the Company
Pho Saigon is a restaurant looking for an experienced Hospitality Supervisor.