Hospitality Supervisor

About This Role

This part-time role is for an experienced hospitality professional to oversee the daily operations of a family-friendly adventure playland and café. The supervisor will manage and mentor a team, ensuring efficient and customer-focused service in a dynamic environment.

Responsibilities

• Oversee the daily operations of the café, ensuring efficient and customer-focused service
• Manage and mentor a team of hospitality staff, including rostering, training and performance management
• Handle cash handling and reconciliation, stock ordering and inventory management
• Ensure food safety and hygiene standards are upheld at all times
• Act as the key point of contact for customer queries and complaints, providing exceptional service
• Support the implementation of marketing initiatives and contribute to continuous improvement

Requirements

• Minimum 12 months experience in a supervisory or management role within the hospitality industry
• Exceptional customer service skills and the ability to lead and motivate a team
• Strong organisational and multitasking abilities, with a keen eye for detail
• Excellent communication and problem-solving skills
• Current Food Safety Supervisor certification, Senior First Aid and CPR certification and Blue Card
• Flexible and able to work a range of shifts, including weekends and public holidays on a 2-week roster

Benefits

• Generous staff discounts
• Opportunity to be part of a close-knit team
• Ongoing training and development to support career growth

About the Company

Kids World Adventure Playland & Cafe' is a popular family entertainment destination. With a range of indoor and outdoor play areas, a licensed café, and a commitment to creating memorable experiences, it is a trusted brand that has been serving the local community for over 10 years.