Hospitality Manager

About This Role

This role is for an experienced hospitality professional to lead a successful operation, ensuring the highest standards of food service, customer experience, and operational excellence. You will be responsible for managing hospitality services, leading a dedicated team, and driving exceptional service delivery across the site.

Responsibilities

• Oversee the day-to-day management of hospitality and catering services, ensuring an outstanding experience for customers, guests, and stakeholders
• Lead and motivate a team, manage resources effectively, and ensure all services are delivered to the highest possible standard
• Manage front-of-house teams in a busy mess to deliver service efficiently
• Organise payroll, rotas, and holidays
• Maintain due diligence, Health & Safety, COSSH, and Food hygiene
• Manage costs and end-of-month IT reports
• Plan and manage around 30 mess functions per year across the site
• Conduct stock counts and audits, and place orders
• Assist in providing management cover when your manager is on annual leave or at another site
• Recruit and train members of staff
• Perform day-to-day office tasks, such as rotas, processing payroll, holiday cover, daily team briefings, etc.
• Receive and deal with customer complaints/feedback quickly and effectively

Requirements

• Previous experience in a Hospitality Manager, Catering Manager, Events Manager, or similar leadership role
• Strong leadership and team management skills
• Excellent customer service and relationship-building abilities
• Experience managing hospitality events and functions
• Good commercial awareness with experience managing budgets and costs
• Strong organisational skills and the ability to prioritise effectively
• Excellent communication and problem-solving skills
• Knowledge of food safety and health & safety requirements
• A proactive, professional, and customer-focused approach

Benefits

• Access to our Employee Benefits app: online GP, Employee Assistance Scheme, and hundreds of discounts (including supermarket savings and weekend treats)
• Company pension contributions
• Life assurance
• Generous holiday entitlement with the option to buy more
• Excellent training and development opportunities
• Apprenticeship schemes available
• Fantastic career progression opportunities
• Be part of a talented and supportive team

Important Details

• Schedule: 40 hours per week, Monday - Friday working pattern (some evenings and weekends required)