Leading with service and developing teams to create exceptional guest experiences is at the heart of this role. The Assistant Hospitality Manager supports daily hospitality operations, employee development, and client satisfaction, partnering closely with the Hospitality Manager to oversee service delivery and drive operational performance.
Responsibilities
Assist in overseeing daily hospitality and guest service operations
Ensure service standards are consistently delivered across all shifts and locations
Monitor operational performance and address service opportunities proactively
Support special events, VIP programs, and high-profile guest experiences
Partner with operational leadership to ensure efficient day-to-day execution
Assist with site inspections, operational audits, and quality assurance initiatives
Lead, coach, and develop frontline employees, supervisors, and team leads
Foster a culture of hospitality, accountability, teamwork, and professionalism
Conduct training, coaching, and performance discussions
Support recruitment, onboarding, scheduling, and employee development initiatives
Identify high-potential employees and assist with succession planning efforts
Promote strong employee engagement and retention practices
Champion exceptional guest service and hospitality standards
Respond to guest concerns and service recovery situations with professionalism and urgency
Build positive relationships with guests, clients, and venue stakeholders
Support VIP guest programs and client service initiatives
Ensure guest feedback is reviewed and leveraged for continuous improvement
Assist with maintaining strong client relationships and service partnerships
Support scheduling, labor management, and payroll administration
Assist with budgeting, expense monitoring, and financial reporting
Review operational data and service metrics to identify improvement opportunities
Ensure accurate completion of reports, documentation, and operational records
Support revenue-generating initiatives while maintaining high service standards
Support implementation of company initiatives, policies, and operational programs
Promote LAZ Parking's mission, values, and service culture
Participate in operational planning and special projects
Help ensure compliance with company policies, safety standards, and client expectations
Perform additional duties and operational responsibilities as assigned
Requirements
Minimum of 1-3 years of leadership, supervisory, or management experience
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Experience in hospitality, hotels, guest services, valet operations, parking operations, food and beverage, retail, tourism, or a related service industry
Strong customer service and guest relations experience
Excellent communication and interpersonal skills
Ability to coach, develop, and motivate teams
Experience with scheduling, staffing, and operational coordination
Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook
Ability to work a flexible schedule, including evenings, weekends, holidays, and special events
Preferred:
Bachelor's degree or equivalent combination of education and experience
Hotel, resort, hospitality, valet, or guest services management experience
Experience supporting luxury or premium-service environments
Experience with payroll, labor management, and budgeting responsibilities
Multi-site or multi-department operational experience
Bilingual skills are a plus
Physical Requirements:
Stand and walk for extended periods
Work both indoors and outdoors as business needs require
Lift, push, and pull up to 25 pounds
Bend, stoop, squat, and move frequently throughout the workday
Travel throughout hospitality venues and operational areas
Communicate effectively in person, by phone, and through written communication
Benefits
Leadership opportunity within a growing national organization
Career growth and advancement opportunities
Collaborative, people-first culture
Opportunity to develop future hospitality leaders
Dynamic environment with direct impact on guest satisfaction
Exposure to hospitality, operations, and business management
Paid training and professional development
PayActiv, access earned wages before payday
Employee Assistance Program (EAP)
Health coaching and wellness resources
Employee recognition and development programs
Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Paid Time Off (PTO)
Short-Term Disability Coverage
Long-Term Disability Coverage
Life Insurance Options
Important Details
Schedule: May require flexibility to work mornings, evenings, weekends, holidays, and special events based on business needs
About the Company
LAZ Parking is one of the largest and fastest-growing parking management companies in the country. Its hospitality operations support hotels, resorts, mixed-use developments, healthcare facilities, entertainment venues, and premium destinations throughout the country. The company's success is built on exceptional customer service, operational excellence, strong client partnerships, and investing in its people.
