About This Role
This internship supports premium hospitality operations within an elevated VIP club environment. The position serves as an on-site hospitality concierge and operational point of contact, helping ensure an exceptional guest experience while coordinating food and beverage service, supporting staff, and resolving guest concerns.
Responsibilities
- Serve as the primary hospitality concierge and on-site point of contact for guests within the assigned VIP club or premium hospitality space
- Monitor the overall guest experience and proactively identify opportunities to improve service, presentation, cleanliness, and hospitality standards
- Provide front-line guest recovery and conflict resolution, addressing concerns professionally and escalating significant issues to management when necessary
- Assist with the operational oversight of bartenders, servers, and other assigned service personnel, helping ensure proper coverage, presentation, and adherence to service expectations
- Monitor food and beverage operations, including product availability, presentation, service levels, replenishment, and overall quality
- Serve as a liaison between Hospitality Services, Aramark, Legends Global, Ticketing, and Security to communicate operational needs and resolve service issues
- Conduct routine walkthroughs of the VIP club before, during, and following events to identify operational concerns and maintain established hospitality standards
- Assist with pre-event preparation, including setup verification, operational readiness, service-area organization, and coordination with food and beverage personnel
- Monitor guest traffic and service demand and communicate needs to appropriate staff to support efficient service
- Assist with identifying and documenting operational issues, guest feedback, service opportunities, and post-event observations
- Support special requests and VIP hospitality needs while maintaining professionalism, discretion, and a guest-first approach
- Perform additional Hospitality Services duties and event-related projects as assigned
Requirements
- Currently enrolled in an accredited college or university, preferably pursuing a degree in Hospitality Management, Hotel & Restaurant Management, Event Management, Sports Management, Business Administration, Tourism, Food & Beverage Management or a related field
- Strong customer service and hospitality instincts
- Professional communication and interpersonal skills
- Ability to remain calm and professional when resolving guest concerns
- Strong situational awareness and attention to detail
- Ability to prioritize multiple operational needs simultaneously
- Confidence interacting with guests, service employees, vendors, concessionaire personnel, and organizational leadership