About This Role
Becoming a Hospitality Captain at KFC means being the friendly face that makes every guest's visit unforgettable. This role suits energetic, people-focused team members who love creating great dining experiences and keeping things running smoothly during busy hours.
Responsibilities
- Greet guests and help them place orders using self-service kiosks
- Interact with customers: receiving orders, processing sales and monies, and managing customer issues
- Promote and assist guests with downloading and using the KFC App
- Double-check digital orders for accuracy before handing them to guests
- Prepare and organize condiments for dine-in and digital orders
- Maintain clean restrooms and complete shift checklists
- Keep the lobby spotless and welcoming at all times
- Manage trays – only one tray should remain in the lobby at a time
- Support teammates, assist delivery drivers and guests with pick-up orders
- Handle guest questions or concerns with professionalism and care
- Encourage guests to leave Google Reviews using the restaurant’s QR code
- Operate cash register as needed and make change for other cashiers
Requirements
- Must want to have fun serving great food to customers
- Must be at least 16 years of age
- Accessibility to dependable and reliable transportation
- Excellent communication skills, management/leadership, and organizational skills
- Physical dexterity required (the ability to move up to 50 lbs. from one area to another)
- Attendance and Punctuality a must
- Basic Math skills
- Complete training certification
- Enthusiasm and willingness to learn
- Team player
- Commitment to customer satisfaction
- Strong work ethic
- A positive attitude and strong people skills
- Dependability and good time management
- Ability to stay organized in a fast-paced environment
- A genuine passion for great guest service
Benefits
- A commitment to promote from within
- Training and mentorship programs
- Tuition reimbursement and scholarship opportunities
- Reward and recognition culture
- Flexible schedules: day, night, and evening shifts
- Free meal each shift
- Eligibility to accrue paid vacation time for Salary Managers
- Career advancement and professional development opportunities
- Medical benefits
- Health and Wellness programs
- KFC Foundation Programs include FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program, plus more!
