About the role
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Handle guest complaints ensuring guest satisfaction.
- Maintains standards of quality and cleanliness throughout daily assignments.
- Observes all house and safety rules, food handling procedures, and security procedures.
- Assist with inventories as scheduled.
- Follow maintenance program and cleaning schedule.
- Other duties as assigned.
Responsibilities
Welcome, greet and interact with guests in the breakfast and lobby area. Responsible for the setup, service, maintenance, and breakdown of the breakfast bar line; prepare specified food items at the breakfast bar, replenishing food and assist in serving food from the breakfast bar line to the guests, courteously and efficiently in accordance with departmental quality standards and specifications.
Qualifications
- Minimum one year customer service experience; previous hotel experience preferred.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.
- Food safety certification preferred.
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