Hospitality Associate

About This Role

Working with executive concierges, the space management team, and employees, the Hospitality Associate ensures that catering is delivered and meeting needs are met for high-level partner and client meetings. This role is crucial for maintaining smooth operations for important client interactions.

Responsibilities

• Manage and confirm several large meeting rooms
• Meet with clients to confirm logistics and conduct walkthroughs of the space
• Capture data and report customer interactions
• Capture information on IT, Facilities, Meeting Support, and Catering regarding the event
• Issue special event forms (SEF's) to the staff detailing meeting and event logistics
• Participate in weekly events meetings and provide information to staff about upcoming events
• Run daily setup worksheet reports
• Create weekly event sheets
• Create weekly/monthly room usage reports
• Check with clients daily before their meeting/event starts to make sure they have everything they need
• Verify occupancy of rooms and reclaim unused meeting space as appropriate
• Coordinate catering and meeting requirements on the ground with Executive Assistants and the Centralized Space Management Team

Requirements

• High School Diploma
• Strong technical skills (Microsoft Office Suite, Google Docs, audio/visual equipment)
• Able to stand for extended periods of time
• Works well in a fast-paced environment
• Good listening and professional demeanor
• Able to navigate clients of every professional level
• Maintain an elevated level of professional appearance and demeanor
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Nice to have:

• 2-3 years' experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Important Details

• Schedule: Monday to Friday - 7:30 a.m. to 4:30 p.m.

About the Company

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions, and professional services firms. The company provides integrated operational platforms, automation, and advisory services that enable clients to modernize operating models, reduce cost, and accelerate growth. Capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting, and hospitality and facilities services.