About This Role
This role involves overseeing the comprehensive operations of a hospital, focusing on business, revenue, cost, HR, quality, and compliance management. The administrator will drive efficiency, ensure high-quality patient care, and foster community engagement, reporting key performance indicators to senior management.
Responsibilities
- Achieve annual business plan targets, surgical volumes, and revenue goals
- Support preparation of the Annual Business Plan
- Drive revenue through surgeries, empanelments (PMJAY, TPAs, ECHS), opticals, and other sources
- Plan and execute demand generation activities to increase patient footfall
- Implement cost-saving initiatives and monitor expenses
- Analyse surgery, OPD, and procedure costs for optimum resource utilization
- Monitor patient acquisition costs and improve efficiency
- Provide effective leadership and ensure policy implementation
- Address employee grievances and conduct manpower planning
- Coordinate training with Central HR and promote a positive work culture
- Define clear roles, monitor performance, and uphold organizational values
- Support manpower planning and candidate sourcing
- Ensure training schedules, rosters, attendance, competency, and discipline are maintained and reported
- Monitor quality indicators, patient safety, infection control, and surgical outcomes
- Drive continuous quality improvement and enhance patient experience
- Ensure statutory and regulatory compliance
- Support accreditations and maintain contracts, AMC/CMC records, and legal documentation
- Ensure financial controls and cost efficiency
- Maintain adequate inventory and proper utilization of consumables
- Build relationships with local stakeholders, NGOs, and community groups
- Plan outreach programmes and monitor project implementation to increase patient inflow
- Oversee maintenance, cleanliness, safety, and upkeep of hospital, vision centres, and guest houses
- Ensure all medical and non-medical equipment are functional
- Monitor key performance indicators, analyse deviations, and submit reports to senior management
