About This Role
This role involves executing client checkups at multiple centers, ensuring correct product delivery, and maintaining strong relationships with hospital staff and doctors. The Hospital Administrator will assist clients through checkup routines and manage operational requirements, including inventory and reporting.
Responsibilities
- Travel between cities based on workload and center operational days
- Execute client checkups at multiple centers as per packages and ensure correct product delivery
- Coordinate with hospital staff and maintain cordial relations with hospital employees and doctors
- Maintain good relations with hospitals to ensure Indus checkups are done smoothly
- Provide good service to clients
- Assist Indus clients at the centers, guiding them through checkup routines
- Be attentive and curtail errors in checkups beforehand
- Take care of operational requirements (reports and records)
- Take care of corporate clients and coordinate with corporate centers
- Perform operations-related tasks, including inventory management and adequate use of company-allotted material
- Maintain and send reports to relevant HODs as per set protocol or customized reports on a need basis
- Perform IPD and OPD authentication
- Conduct IPD visits for patients (medical as well as customer care rounds)
- Coordinate with hospital billing staff for bills
- Coordinate with the hospital for early reverts on medical/technical queries raised by Indus doctors
- Explain billing breakdowns (Indus payable and patient payable details to the client)
- Collect necessary documents from the client during premium hospitalization
- Handle multiple centers
- Perform any other special duties and responsibilities as assigned
Requirements
- Minimum 0-2 years of experience
- Graduate qualification
- Strong in MS Office (especially MS-Excel)
- Excellent verbal and written communication skills
- Quick learner and willing to expand capabilities as required
- Ability to perform under pressure
- Proactive approach towards process enhancements
Important Details
About the Company
Indus Health Plus Private Limited is the employer for this role.