About This Role
Overseeing the day-to-day operations and overall administration of the hospital is the core of this role, ensuring the smooth functioning of all clinical and non-clinical departments. This position suits a professional who can coordinate various teams and monitor hospital services to ensure quality patient care and satisfaction.
Responsibilities
- Oversee the day-to-day operations and overall administration of the hospital
- Ensure smooth functioning of all clinical and non-clinical departments
- Coordinate with Heads of Departments, doctors, nursing staff, and administrative teams
- Monitor hospital services to ensure quality patient care and patient satisfaction
- Ensure compliance with applicable healthcare regulations, statutory requirements, and hospital policies
- Implement and monitor hospital policies, procedures, and administrative guidelines
- Manage manpower planning, staff deployment, attendance, discipline, and performance monitoring in coordination with HR
- Oversee procurement, inventory, medical supplies, equipment maintenance, and facility management
- Ensure proper utilization of hospital infrastructure, equipment, and other resources
- Monitor patient complaints, feedback, and grievances and ensure timely resolution
- Coordinate infection control, patient safety, and quality improvement initiatives
- Support NABH accreditation, NMC inspections, audits, and other regulatory assessments, as applicable
- Monitor hospital performance indicators, operational reports, and departmental targets
- Conduct regular departmental meetings and follow up on action plans
- Identify operational challenges and implement corrective and preventive measures
- Ensure effective communication and coordination between departments
- Supervise housekeeping, security, maintenance, transport, and other support services
- Ensure emergency preparedness, disaster management, and business continuity arrangements
- Maintain confidentiality of patient information, hospital records, and institutional data
- Prepare and submit periodic operational reports to the Medical Director and Management
- Implement cost-control measures and improve operational efficiency without compromising patient care
- Support the development and implementation of strategies for hospital growth and service improvement
- Perform any other duties assigned by the Management in the interest of the institution