Hospital Administrator

About This Role

Working closely with the Regional Management team and Medical Directors, the Hospital Administrator oversees various administrative aspects of a large, 24-hour emergency, specialty, and general practice animal hospital. This role suits an experienced leader with strong financial acumen and comprehensive knowledge of HR compliance, who can adapt to evolving hospital dynamics and is dedicated to upholding the highest standards of medical care and fostering employee growth.

Responsibilities

• Direct and develop the veterinary, technical, and administrative staff towards quality patient care and excellent client service
• Assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations
• Oversee the hiring and evaluation of professional staff, with the approval of the Regional Management team
• Review the P&L Report monthly and partner with the Hospital Medical Director to increase revenue and limit expenses
• Work with the home office to prepare and submit the yearly budget (budget forecast, operating plan, cap-ex expenditures) and participate in the evaluation process with the Regional Management team
• Model an “owner” mentality in the hospital by demonstrating a willingness to assist all employees in making the practice a success
• Invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital
• Minimize patient stress and discomfort
• Recommend referral to another VCA doctor or specialist when this is likely to significantly improve the prognosis
• Maintain client/patient medical/surgical records and make certain all necessary logs are kept up to date through established protocols
• Assist colleagues in follow-up and future management of the patient
• Supervise the administration and case review of client medical complaints
• Other duties may be assigned

Requirements

• At least 5 years of progressive leadership experience, including leading multi-site or multi-specialty operations
• At least 5 years of financial budget management experience
• College Degree
• Knowledge of sales and marketing techniques
• Excellent verbal and written communication skills, especially to a diverse range of audiences and settings
• Ability to make decisions, delegate responsibility, and achieve results with hospital team members
• Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude
• Must be able to handle multiple tasks and deal with an environment of changing priorities

Nice to have:

• MBA preferred
• Veterinary industry management experience preferred