About the role
Do you like being challenged daily? Do you enjoy bringing solutions to a situation? Are you comfortable working with a range of tools and with your hands? Do you enjoy travel? Well, if your answers are “YES!”….apply for the Home Repair Technician position with Fleetwood Homes – Rocky Mount! In essence, you would be a “Traveling Handyman” going into communities to support the care (and repair) of a family’s custom home!
About The Role
The Production Service Team ensures customer warranty issues are addressed in a timely manner and with the primary goal of homeowner satisfaction!
The Home Repair Technician resolves customer warranty issues onsite within the community. This role will assist customers with understanding their product purchase, as well as give guidance on the care and upkeep of their custom home. The right person will have the ability to work independently, as well as in collaboration with Production Management to maintain a quality product.
Essential Duties & Responsibilities
- Installs and repairs Cavco products, and performs on-site post-installation repair, calibration, and maintenance as scheduled or required, applying knowledge of electronics, electrical circuits, and appliances.
- Checks work orders and related manuals, blueprints, and schematic diagrams to determine tasks to be performed and tools, equipment, and parts needed for installation of repair assignment.
- Discusses assignment with customer's representative and inspects installation site to verify that electrical supply wires, conduit, switches, and circuit breakers are installed according to specifications.
- Tests electrical components, such as wiring, switches, and relays, using testing instruments, and replaces faulty components, using hand tools.
- Conducts routine preventative maintenance according to established guidelines and schedules.
- Insures that Cavco products meet defined specifications.
- May train customers in operation of equipment.
- May repair faulty printed circuit boards.
- May be on-call and perform emergency repairs during off-business hours.
Minimum Qualifications
- High school graduate with some college.
- 2 – 4 years previous relevant and related experience.
- Demonstrate the ability to anticipate and solve practical problems or resolve issues.
- Demonstrated relational customer service history.
- Possesses the ability to communicate effectively (orally and in written form).
- Ability to work in a fast pace environment.
- Attention to detail.
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