Home Healthcare Administrator

About This Role

This administrative assistant role supports the daily operations of a home health care agency, ensuring smooth workflow and efficient service delivery to patients and staff. It suits a detail-oriented individual with strong organizational skills who is compassionate towards patients and their families.

Responsibilities

• Manage all incoming calls and inquiries from patients and their families
• Ensure accurate and timely communication with all staff
• Perform general office duties, including answering phones, responding to emails, and managing mail
• Scan and upload patient information into the EMR system
• Onboard new hires
• Complete and submit professional references, background, and CAPS checks
• Maintain and update employee HR files
• Maintain and update patient records and databases accurately
• Support the scheduling and coordination of non-medical staff members
• Communicate effectively with caregivers regarding patient assignments
• Assist in the recruitment and onboarding process of new staff
• Ensure all documentation, including patient agreements and staff credentials, are up to date and compliant with regulatory standards
• Assist in maintaining confidentiality of sensitive patient and employee information
• Assist in monitoring and maintaining quality assurance standards
• Address concerns and escalate issues as appropriate to ensure resolution
• Assist with non-skilled field visits as required to complete homemaking duties

Requirements

• Proven experience as an administrative assistant or relevant role
• Excellent organizational and time-management skills
• Strong verbal and written communication abilities
• Proficiency in MS Office and other relevant software
• Ability to work effectively in a fast-paced environment and prioritize tasks
• High school diploma or equivalent
• Compassionate and empathetic towards patients and their families
• Detail-oriented with a focus on accuracy
• Ability to maintain confidentiality and handle sensitive information appropriately
• Team player with a positive attitude and willingness to learn
• Flexible and adaptable to changing priorities and responsibilities
• Willingness to provide homemaking and personal care to patients as necessary

Nice to have:

• Knowledge of home health care services or healthcare administration

Benefits

• Opportunities for professional development and career advancement