About the role
Supervises Home Health Aides delivering service to clients in the home care setting and coordinates all related administrative responsibilities. Works under general supervision.
What We Provide
- Referral bonus opportunities
- Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
- Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
- Employer-matched 401k retirement saving program
- Personal and financial wellness programs
- Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program
- Generous tuition reimbursement for qualifying degrees
- Opportunities for professional growth and career advancement and CEU credits
What You Will Do
- Assigns Home Health Aides (HHA) to deliver requested service to VNS Health patients and members.
- Ensures the delivery of high-quality service by supervising activities of assigned HHA staff.
- Maintains compliance of HHAs with corporate policies, state regulations, and contractual requirements.
- Initiates appropriate corrective action and documentation by coaching, counseling, and terminating HHAs as required, in a timely effective manner.
- Encourages and develops on-going communication with HHA staff and management across VNS Health; identifies and resolves issues which effect service delivery.
- Maintains or grows caseload depending on resource availability.
- Develops and implements procedures to maximize operational efficiency and effectiveness, as necessary.
- Performs all duties inherent in a supervisory role. Ensures effective staff training, interviews candidates for employment, evaluates staff performance and recommends hiring, promotions, salary actions and terminations, as appropriate.
- Participates in special projects and performs other duties as assigned.
Qualifications
Education:
High School Diploma or equivalency Required
Bachelor's Degree Preferred
Work Experience:
Minimum of two years of experience in customer service Required
Strong organization and administrative skills Required
Demonstrated problem-solving abilities Required
Pay Range
USD $20.98 - USD $26.23 /Hr.
About Us
VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We’re one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.
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