Home Energy Consultation - Energy Auditor II

About This Role

This role involves providing expert energy efficiency advice and coordination for small business tenants, building owners, and other utility customers. The Energy Auditor II will conduct walk-through energy assessments, install energy-saving equipment, and educate customers on rebate programs, all while delivering exceptional customer service.

Responsibilities

• Promote the energy efficiency program to customers through scheduled energy assessments
• Work with building owners and property managers to provide energy efficiency advice and assistance in participating in energy efficiency programs
• Deliver professional, high-quality services to utility customers
• Complete walk-through energy assessments of properties that identify key natural gas and electric saving opportunities (all living space, basement, attic, and exterior perimeter of building)
• Install energy-saving devices including energy efficiency lighting, programmable thermostats, and hot water saving devices
• Clearly explain and articulate energy assessment findings to building owners, including explanations of energy efficiency rebates
• Develop a comprehensive understanding of the program's strategic direction regarding energy efficiency and the business activities of its customers
• Identify and provide documentation of on-site opportunities for energy efficiency and provide follow-up to customers as required
• Continuously drive improvements in quality, customer satisfaction, and productivity
• Mentor new Energy Specialists and conduct field training sessions via ride-alongs
• Conduct, oversee, and assist in the resolution of escalations and service calls to the client's satisfaction
• Conduct, at the direction of management, any re-trainings, refreshers, and/or ride-alongs necessary for the improvement of individual ES performance
• Assist the Field Supervisor in the creation of reports detailing program performance
• Discuss technical elements of energy-consuming equipment, such as lighting, HVAC, hot water systems, building and pipe insulation, and air sealing
• Enter data into spreadsheets and databases to determine energy savings and to manage current projects, which may also include collaborating with engineers as required
• Maintain a professional appearance appropriate for a representative of the organization and the utility
• Build quick rapport with customers
• Quickly initiate conversations with customers on-site regarding energy usage at the facility
• When required, provide written summary reports directly to the customer, and summary reports to the client/Program Manager
• Work in a team atmosphere and collaborate on continuous improvement of operations year after year
• Lead presentations promoting energy efficiency programs for targeted groups