HOA Community Director

Community Director – North Richland Hills (Fort Worth Area)

We are seeking a Community Director to lead and develop a team of Portfolio Managers within our North Richland Hills office. This role is a key leadership position focused on strengthening team performance, supporting newer managers, and driving client retention across a growing portfolio.

This is an opportunity for a hands-on leader who thrives in developing talent, building team stability, and improving operational consistency in a dynamic environment.

What We're Looking For

• Strong coaching and team development capability
• Experience leading or mentoring community managers, portfolio managers, or similar roles
• Ability to bring structure, consistency, and accountability to a growing or evolving team
• Comfort navigating complex client relationships and resolving escalations
• A proactive, solution-oriented leadership style

Why This Role

• Opportunity to step into a true leadership role with the ability to influence team structure and performance
• Visibility with senior leadership and the ability to help shape the direction of the office
• Support from experienced leadership and shared services teams
• Strong training and onboarding program provided
• A chance to make a meaningful impact on both employee development and client experience

Key Responsibilities

• Lead, coach, and develop a team of Portfolio Managers, many of whom are early in their careers
• Drive team performance, accountability, and professional growth
• Partner with senior leadership to improve employee retention and client satisfaction
• Serve as an escalation point for complex community and board matters

Knowledge and Skills

• Knowledge of GAAP at a proficient level.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an expert level.
• Evaluate staffing needs and participate in hiring and team structuring decisions
• Collaborate with internal teams, including the Client Shared Service Center (CSSC), to ensure operational alignment and service delivery
• Build strong relationships with board members, vendors, and internal stakeholders
• Other duties as assigned
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail oriented and a team player.
• Confidentiality and discretion in the performance of all duties and responsibilities.
• Time management and time critical prioritization skills.

This position is for Principal Management Group of North Texas - North Richland Hills office.

Requirements:

Education and Experience

• Bachelor's Degree Required
• Master of Business Administration Degree Preferred
• 7 - 10 years of directly related or closely related experience
• 5 - 7 years of Management and/or Supervisory experience
• 5 – 7 years of Community Association experience