Hiring For Collection Manager - Call Centre

Job Description:

Will Be Responsible for Handling Collections Through call centre .

• The role will be responsible for managing and undertaking collections process for debts that have been allocated to him/ her.
• The role will be responsible to keep a track of the portfolio for specific buckets for the assigned area.
• The incumbent will be responsible to track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters.
• He/ She will be responsible to allocate and achieve targets from agencies/ in house team.
• The incumbent will be required to do regular follow up with the default customers.
• The incumbent has to ensure collection process and legal guidelines are adhered.
• The incumbent will be required to trace out absconded default customers and initiate recovery process.
• He/ She have to recommend for legal actions for non-recoverable cases and follow up with the Legal team for the closure of the cases.
• He/ She has to maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily , Weekly & Monthly basis, etc.