About the role
Data & Time: (Sep 8th, 9th & 10th) / 2.00 - 4.00 PM
Venue: ADP Boulevard, Survey No:88/AA and 88/E, Nanakramguda Village, Serilingamapally Mandal, Ranga Reddy District Hyderabad, Telengana - 500008
Role Overview
We are seeking a client-facing International Voice Process Executive with 2 to 7 years of experience who can effectively interact with global clients and deliver a superior customer experience. The role requires excellent communication skills, professionalism, and the ability to handle customer interactions with empathy and efficiency.
Key Responsibilities
- Serve as the primary point of contact for international clients (US/UK/AU regions) via voice calls
- Handle inbound/outbound customer interactions with professionalism and clarity
- Understand client requirements and provide accurate, timely resolutions
- Ensure high levels of customer satisfaction (CSAT) through quality service
- Build and maintain strong client relationships through effective communication
- Document customer interactions and updates in CRM systems
- Meet or exceed defined performance metrics (AHT, FCR, CSAT, QA scores)
- Identify opportunities for process improvement or upselling (if applicable)
- Escalate critical or unresolved issues to appropriate teams
Required Skills
- Excellent spoken English with neutral/global accent
- Strong client-handling and interpersonal skills
- Ability to manage difficult conversations professionally
- Active listening and problem-solving abilities
- Ability to work in night/rotational shifts
Qualifications
- Graduate in any discipline
- Mandatory -2 to 7 years of experience in International Voice / Client-Facing roles
Preferred Skills
- Experience handling global clients (US/UK/AU markets)
- Exposure to customer support, service delivery, or account management
- Sales or cross-selling experience (for blended processes)
- Ability to handle high call volumes and multitask
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