About the role
Key Responsibilities
Customer Service & Booking Support
Handle inbound customer calls related to Domestic Air, Hotel, and Bus booking enquiries.
Provide assistance on:
Booking status
Payment status
Cancellations and refunds
Baggage allowance
Seat selection and meal requests
Schedule changes
General travel-related enquiries
GDS Operations (For GDS Consultants)
Assist customers with ticket amendments and rescheduling requests using GDS tools and airline agency systems.
Create and manage PNRs for single and multiple passengers across domestic and international itineraries.
Modify simple and complex itineraries.
Perform ticket revalidation and reissuance activities.
Retrieve and manage:
PNRs
Ticket numbers
Airline codes
Airport codes
Fare and routing information
Utilize Amadeus and/or Galileo systems effectively to support customer requests.
Follow up with customers via calls and emails for pending or escalated cases.
Eligibility Criteria
Experience
Minimum 1 year of experience in inbound customer service.
Domestic contact center experience preferred.
Travel industry experience will be an added advantage.
GDS Requirements
Working knowledge of Amadeus and/or Galileo.
Minimum 1 Year of experience in amendment/rescheduling processes.
5 Days Working
ODD hours Cab
Work from Office
Excellent communication
Thanks & Regards,
Milki Bisht
Phone: 9151206474
E-mail: milki.bisht@nlbtech.in
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