About This Role
This leadership position involves designing and driving the strategic vision, performance, and growth of the firm's Higher Education practice. The Director ensures design excellence, market expansion, and talent development across all studios, working with Managing Principals and senior leadership to position the firm as a leader in higher education design.
Responsibilities
- Embody the firm's core values, demonstrating principles of doing what's right, building synergy, making a difference, and never settling.
- Actively contribute to the Leadership Team by shaping higher education strategy and collaborating on firm-wide goals and initiatives.
- Represent the firm's higher education expertise internally and externally with clarity, purpose, and consistency.
- Partner with Regional Higher Education Practice Leaders and Managing Principals to create a unified approach to design, client engagement, and growth.
- Develop and implement a statewide higher education growth strategy in alignment with firm-wide business goals.
- Set and oversee people, product, and process goals for the higher education practice, ensuring alignment with firmwide objectives.
- Provide ultimate oversight of the firm’s higher education work, ensuring alignment with core values and the Pfluger Proven Process.
- Provide higher education project guidance across studios, serving as a trusted resource to Managing Principals and collaborating with Senior Project Managers.
- Champion design and delivery excellence across all higher education projects.
- Maintain expert knowledge of higher education design trends, regulations, and delivery methods.
- Maintain expert knowledge of applicable codes, regulations, standards, and quality control measures.
- Lead strategic engagements with higher education institutions and serve as a trusted advisor to campus leadership.
- Serve as a primary point of contact on key pursuits and projects, reinforcing client trust and satisfaction.
- Support Managing Principals, Regional Higher Education Practice Leaders, and project teams in delivering consistent, high-quality client experiences.
- Partner with studios to ensure appropriate talent, resources, and design expertise are available across projects.
- Promote firm-wide collaboration and knowledge sharing, supporting ideation and solution development.
- Build and nurture long-term client relationships through direct engagement, ensuring client satisfaction and trust.
- Lead strategic pursuits and provide direction on new client relationships and business development opportunities.
- Oversee the development of proposals, interview strategies, consultant selections, and contract negotiations.
- Maintain oversight of the firm’s higher education pipeline, tracking win/loss data and market positioning using Vantagepoint.
