Higher Education Analyst I

About This Role

Helping to inform decisions that strengthen services, enhance student outcomes, and shape the future of student well-being is the core of this analyst role. You will transform complex data into meaningful insights that support the success, health, and overall experience of Duke students. As part of the Division of Student Affairs, you'll collaborate with leaders across various student health and support services, as well as university partners.

Responsibilities

• Aggregate, integrate, and manage data from multiple systems including Epic, Titanium, Point and Click, Maxient, REDCap, and other institutional data sources
• Perform statistical analyses to identify trends, patterns, opportunities, and areas for improvement across Student Well-being programs and services
• Evaluate data quality, investigate anomalies, and ensure the integrity and reliability of reporting
• Create dashboards, visualizations, scorecards, and reports that communicate findings to both technical and non-technical audiences
• Develop recurring reporting processes and key performance indicator (KPI) tracking in partnership with departmental leadership
• Produce monthly, quarterly, annual, and ad hoc reports that support operational and strategic decision-making
• Serve as a trusted resource and steward for well-being data requests across the university
• Collaborate with Student Affairs leadership to define reporting needs and analytical priorities
• Present findings, recommendations, and performance trends to leadership teams and stakeholders
• Support institutional surveys, benchmarking initiatives, and reporting efforts with campus and national partners
• Lead annual assessment activities and facilitate discussions that advance research, evaluation, and continuous improvement
• Research emerging trends and best practices in student wellness, higher education, and analytics
• Support quality improvement initiatives through data analysis, assessment planning, and evaluation
• Collaborate with leadership to ensure accurate, actionable clinical and operational data that supports student outcomes
• Develop and facilitate training opportunities that build assessment and analytics capabilities among staff
• Assist with accreditation preparation, site visits, compliance reporting, and ongoing readiness activities
• Identify opportunities to improve workflows, services, and operational effectiveness through data-driven recommendations
• Build strong partnerships with Student Affairs, Institutional Research, Family Medicine & Community Health, Undergraduate Education, and other campus stakeholders
• Participate in cross-functional initiatives that support the university's mission and strategic priorities
• Perform additional duties and special projects as assigned in support of departmental and university goals

Requirements

• Bachelor's degree in Statistics, Data Analytics, Higher Education, Public Health, Social Sciences, Business Analytics, or a related field
• Three years of relevant experience in data analysis, assessment, research, reporting, or decision support
• Strong foundation in statistical analysis and quantitative research methods
• Experience utilizing statistical software, preferably SPSS
• Advanced proficiency in Microsoft Excel and data management tools
• Excellent analytical, written, verbal, and presentation skills
• Demonstrated initiative, curiosity, attention to detail, and problem-solving abilities

Nice to have:

• Experience working in higher education, healthcare, student affairs, public health, or wellness environments
• Knowledge of outcomes-based assessment and quality improvement methodologies
• Familiarity with SQL, database management, and enterprise reporting systems
• Experience creating dashboards and visualizations using Power BI, Tableau, or similar tools
• Knowledge of business intelligence, scorecards, KPI reporting, and performance measurement
• Experience conducting quantitative and qualitative research, including focus groups and interviews
• Understanding of student development theory and higher education assessment practices

Benefits

• Meaningful work that directly supports student health, success, and well-being
• Opportunities to partner with leaders across one of the nation's premier research universities
• A collaborative environment that values diverse perspectives and continuous learning
• Professional development opportunities that help you grow your skills and career
• Comprehensive benefits that support your health, financial well-being, and work-life balance
• A culture that encourages curiosity, innovation, and purpose-driven work

About the Company

Duke University was created in 1924 and is regarded as one of America’s leading research universities. Located in Durham, North Carolina, it has more than 15,000 students across 10 schools and about 40,000 employees, making it the third largest private employer in North Carolina. Duke also has international programs in more than 150 countries.