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Job Summary
We are currently seeking a Helpdesk Associate - ITIL to join our team in Coimbatore, Tamil Nadu (IN-TN), India (IN).
Responsibilities
- Provide L2 technical guidance in activities associated with identification, prioritization resolution of reported problems through Phone, Email Chat.
- Activities include recognition, research, isolation, resolution follow up steps.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure.
- Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office COTS applications etc.
- Sound knowledge of ITIL best practices around Incident Request Management procedures
Qualifications
- Helpdesk Associate at Grade-4 position in Service Desk
- Must be a Graduate. B.Tech/B.E or any other technical degree preferred
- Good communication skills with 1 year of international calling experience
- Good comprehension writing skills
- Must possess excellent customer handling skills
- Should be comfortable to work in rotational shift with 24x7 support window
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