Help Desk Technician - Level 1
Managed Services
RemoteFull timeMid level$42,000-$52,000Posted today
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Managed Services
This entry-level Help Desk Technician position provides remote technical support to users across a variety of small and mid-sized businesses as part of the Managed Services team. It is a good opportunity for someone early in their IT career who enjoys troubleshooting, working with people, and learning new technologies. You will work alongside experienced technicians and engineers, developing hands-on experience across Microsoft 365, Windows, networking, security, and cloud technologies.
Nice to have:
This company is a Managed Service Provider (MSP) that supports multiple client organizations and technology environments. Technicians are expected to document their work carefully, follow established processes, communicate clearly with clients, and know when to escalate an issue.