About This Role
This Help Desk Technician role provides software, hardware, and systems support to faculty, staff, and students by responding to support calls, voice messages, and emails. The position also involves managing and tracking issues using an IT ticketing system.
Responsibilities
- Act as the initial point of contact for computer users
- Respond to support calls and emails/tickets regarding software, hardware, networking issues, etc.
- Escalate support incidents to the appropriate IT staff group when necessary
- Answer phone calls and emails in a prompt, courteous manner
- Log calls into the IT ticketing system
- Work closely with other IT Departments to resolve issues effectively
- Stay current with supported software and hardware
- Promote efficiency and effectiveness improvements for the Help Desk
- Maintain documentation of all Help Desk processes and procedures
- Participate in staff training and departmental meetings
- Assume other duties as assigned by supervisor
Requirements
- College-level training and/or bachelor's degree required
- Previous customer service experience required (phone skills, data entry, and ability to discuss and probe technical issues while handling multiple calls)
- Computer operations or support experience required
- Experience with Windows 10
- Experience with a variety of major PC applications (including Microsoft Office) and the Internet required
- Commitment to Regent’s core values of Excellence, Innovation, and Integrity
Nice to have:
- Experience with Apple Mac computers, multimedia systems, Microsoft Exchange, Microsoft Active Directory networks highly desired
- Experience with systems in a college or university environment desired
Benefits
- Health, life, and disability insurance
- Flexible spending accounts
- Tuition incentives
- Fully vested retirement plans
- Life and disability insurance options
- Time off
Important Details
- Application deadline: Nov 30 2026
About the Company
Regent University provides educational services.
