Help Desk Technician

About This Role

This entry-level, on-site role is for a Junior IT Support professional who will be the first point of contact for employees needing technical assistance. The position involves troubleshooting common IT issues and setting up new workstations.

Responsibilities

• Troubleshoot everyday problems with laptops, phones, printers, meeting rooms, Wi-Fi and common software
• Set up workstations and accounts for new employees, and help them get started
• Handle routine Microsoft 365 tasks such as password resets, mailbox access and Teams support
• Help with software installations, updates and security tools
• Keep track of IT equipment and maintain simple documentation and user guides
• Support our global team remotely and help with on-site installations when needed

Requirements

• IT courses or certifications
• Familiarity with Windows, Microsoft 365
• A service mindset: you enjoy helping people and keep calm and patient, even when users are frustrated
• Excellent communication: you can explain technical things simply to non-technical people
• Curiosity and a real passion for technology and learning
• Responsibility and ownership: you follow through and don't leave issues hanging
• Good organization and the ability to juggle several requests at once
• A team player with a positive, can-do attitude
• Fluent English, written and spoken

About the Company

Alpha Tau Medical is a fast-growing medical device start-up developing Alpha DaRT, a breakthrough technology for treating solid cancer tumors.