About This Role
Supporting the daily technology needs across SicanguCo, including IT systems, devices, and user support, is the core of this role. The IT Helpdesk Technician requires strong problem-solving skills and attention to detail, ensuring staff have reliable access to technology and systems that support both for-profit and non-profit programs.
Responsibilities
- Provide day-to-day technical support to staff, including troubleshooting hardware, software, and connectivity issues
- Manage and maintain IT helpdesk requests, ensuring timely response and resolution
- Support basic network troubleshooting, including Wi-Fi connectivity and system access issues
- Set up and configure computers, email accounts, and system access for new employees
- Support onboarding and offboarding processes, including equipment setup and recovery
- Assist with maintaining IT inventory, including tracking devices, equipment, and software licenses
- Assist with system updates, maintenance, and routine checks on devices and software
- Coordinate with IT vendors and service providers to resolve technical issues and maintain systems
- Help maintain documentation for IT processes, user guides, and SOPs
- Promote and follow IT security best practices, including protecting sensitive information and reporting concerns
- Maintain confidentiality
- Assist with other duties as assigned
Requirements
- High School Diploma/GED required
- Equivalent combination of education and 1
-3 years of IT support required
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Strong communication skills, both verbal and written
- Ability to multitask and work in a fast-paced environment
- Strong organizational and time management skills
- Ability to maintain confidentiality and handle sensitive information
Nice to have:
- Associate
-s degree in Information Technology, Computer Support, or a related field
Benefits
- Dental insurance
- Health insurance
- Life insurance
- Professional development assistance
- Retirement plan
- Vision insurance
- 401(k) matching
- Paid time off
- Parental leave
Important Details
- Schedule: 8 hour shift, Monday to Friday
About the Company
Sicangu Co supports the daily technology needs across its organization, including IT systems, devices, and user support, for both for-profit and non-profit programs.
