Help Desk Technician

About This Role

This entry-level opportunity involves working in the help desk field within a primary/secondary educational environment, assisting students, teachers, and administrative staff with technical and computer issues. The role focuses on providing comprehensive hardware and software support across various technologies.

Responsibilities

• Provide hardware and software support for all technologies
• Address help desk tickets efficiently and in a timely manner
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Record events and problems and their resolution in logs
• Install updates and configuration modifications to both PCs and Macs
• Provide support for Android and iOS mobile devices

Requirements

• Associate or Bachelor's Degree in Information Technology OR 5 years of experience in IT support, customer service, and personal management OR any equivalent combination of education and experience
• Knowledge of computer systems (PCs, laptops, Chromebooks), networks, printers, and peripherals
• Active Directory experience
• Mobile device experience
• Good troubleshooting skills
• Ability to respond to service issues after hours as needed
• Excellent communication skills
• Customer-oriented and cool-tempered
• Valid Driver's license
• Must have or be able to obtain child abuse and federal and state criminal record clearances

Important Details

• Contract: contract role

About the Company

Our client is an organization within the primary/secondary educational environment.