About This Role
This customer-focused position provides first-line and desktop-level technical support for Windows and macOS environments, including computers, peripherals, mobile devices, and other end-user technology. It requires strong technical troubleshooting skills and excellent communication to resolve issues quickly and efficiently.
Responsibilities
- Provide timely, professional, and personalized technical support to all Hard Rock Stadium employees
- Troubleshoot error messages, apply patches or upgrades, and provide general support for Windows and MAC systems
- Install, configure, and maintain laptops, desktops, and printers
- Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
- Manage users and Active Directory, identify password-related issues, and provide resolution
- Assist users with Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, Excel, PowerPoint, and related services
- Support technology requirements for major events, including the Miami Open, Formula 1 Miami Grand Prix, concerts, and other events
- Provide remote and onsite support as appropriate
- Build strong relationships with users and understand their technology needs
- Prioritize critical and executive support requests appropriately
- Ensure devices are properly secured and configured before being issued to users
- Be available for scheduled weekend, evening, holiday, and event-day support as part of the stadium's operational requirements
- Physically lift, move, pack/unpack systems weighing 50 lbs
- Enjoy technology
Requirements
- Bachelor's degree in information technology or related field
- 2+ years of experience in an IT Help Desk, Desktop Support, IT Support, or similar technical role
- Experience supporting Microsoft 365 environments
- Knowledge of Windows 10/11 Desktop support
- MacOS X and Apple iOS knowledge
- Collaborate with internal/external resources to provide optimal technology solutions
Benefits
- Medical, dental, and vision insurance
- Life insurance (including voluntary coverage for spouses and children)
- Long term disability insurance
- Ticket benefits for events including Miami Dolphins games, the Formula 1 Crypto.com Miami Grand Prix, and the Miami Open
- Employee gym, subsidized lunch program, and discounts on a variety of products and services
- 401k, Paid time off (PTO), and company holidays
Important Details
- Direct Supervisor: Sr. Systems Administrator
