Help Desk Technician

About This Role

Helping staff and students with their technology needs is the core of this role, which involves providing technical support, troubleshooting hardware and software, and maintaining inventory. This position suits a technician who can work collaboratively in a dynamic school environment and is committed to the school's core values.

Responsibilities

• Provide technical support to all administrative staff, faculty, and students while prioritizing tickets to minimize interruption to school business, including the monitoring, managing, documenting, and tracking of issues and solutions
• Install, maintain, support, and troubleshoot software, hardware, and peripherals on Mac (iOS and OS X), PC, and Chrome OS
• Troubleshoot problems related to non-computer hardware and software, including IP phones, classroom A/V connections, and the LMS
• Complete A/V setups and provide support during special events and meetings
• Maintain an accurate inventory of school-wide hardware and software, including the management and support of equipment loans
• Maintain and troubleshoot printers and copiers in cooperation with existing print/copy service vendors
• Oversee the enrollment and monitoring of devices in an MDM system
• Stay current on IT best practices, including hardware and software patches and deployment
• Collaborate with the Associate Director of Technology and CIO to ensure efficient operation of the school’s computing environment
• Provide other technical services as necessary for the successful completion of projects

Requirements

• High School Diploma or equivalent PLUS 2 years of relevant work experience, OR
• 2-year Associate degree
• Share a commitment to upholding Crystal’s core values and working in an inclusive school environment
• Work collaboratively with colleagues and engage effectively with all constituents
• Bring robust organizational, technological, and communication skills
• Able to work in a dynamic environment dealing with a wide variety of challenges, deadlines, and a varied and diverse array of contacts
• Ability to climb a ladder to service classroom projectors and similar equipment
• Able to occasionally lift up to 50 lbs.
• Flexibility to work occasional extended hours, including evenings and weekends as needed
• Work intermittently in outside weather conditions, including heat and cold
• Work primarily in a traditional climate-controlled office environment while sitting at a desk and computer for extended periods

Nice to have:

• Bachelor’s degree from an accredited university

Benefits

• Benefits-eligible