About This Role
This Help Desk Technician role provides essential Tier 1 on-site support for PC, Mac, and phone issues, triaging problems and escalating them as needed. The position involves direct interaction with end-users to resolve IT problems and manage hardware and software.
Responsibilities
- Provide basic PC, Mac, and phone troubleshooting knowledge
- Cover on-site desks and provide Tier 1 support and triage, escalating as necessary
- Troubleshoot end-user hardware and software, including Windows OS, Apple OS X, Chrome OS (Chromebooks), iOS, and Android
- Support Zoom, Google Suite, Google Meet, Google Slides, Keynote, and Jamf
- Monitor and deploy/collect accessories
- Image/provision laptops/workstations (not 100% required)
- Provide face-to-face support experience, working with end users to solve IT problems
- Deploy laptops and mobile devices
- Upgrade broken or damaged devices
- Perform workstation sweeps, resetting monitors weekly
- Ensure workstation monitors and peripherals are functioning
- Conduct inventory and counts of all peripherals, computers, printer toners, accessories, and miscellaneous assets
- Maintain storage room assets and counts
- Interface with users to troubleshoot software issues
- Manage printers and perform preventative maintenance
- Wipe all devices before e-wasting
Requirements
- A+ Certification
- Experience with inventory systems
- Experience with ticketing systems
- Must have Mac experience
- Windows experience: 3 years (Preferred)
- Hardware/Software break fix experience: 3 years (Preferred)
- Mac OS experience: 3 years (Required)
- Help desk experience: 3 years (Required)
Benefits
- Dental insurance
- Employee discount
- Health insurance
- Referral program
- Vision insurance
Important Details
- Schedule: Tuesday - Thursday, 9:00 am - 3:00 pm
- Employment type: Part-time
- Must be willing to work onsite
