Help Desk Technician

About This Role

This on-site, temporary Help Desk Technician position is in the ITSS department at the District Office. Reporting to the Supervisor of Help Desk and Reprographics, the technician will provide technical support to faculty, staff, and students, addressing and troubleshooting desktop computer issues, and performing computer repairs. This role also involves managing help desk support tickets and ensuring timely resolution of technical problems.

Responsibilities

• Provide first-level technology support for users and assist with problem resolution in technical areas such as computers, printers, video, software, audio-visual, WebAdvisor, ERP system, phones, network access, wireless, mobile devices, password resets, online courses, security, cloud services, etc.
• Respond to user questions and inquiries in a timely manner through telephone, e-mail, text, social media, oral and written forms of communication, demonstration, remote access to computer, and devices to assist users with disabilities.
• Use the Help Desk tracking software to log, assign, and track all support tickets.
• Monitor the tracking software to ensure that open tickets assigned to Help Desk Technicians are resolved and closed in a timely manner.
• Maintain the tracking database to ensure data is accurately entered.
• Prepare reports for management as scheduled or as needed.
• Monitor and manage the Help Desk voicemail, email, social media and other forms of communication.

Requirements

• Associate's degree in Computer Science or related field
• Two years of increasingly responsible experience performing help desk operation function or related activities
• Desktop Computers, Computer Repair, and Technical Support skills
• Experience in Troubleshooting by phone
• Excellent communication, written and customer service skills
• Ability to work independently and collaboratively

Nice to have:

• Prior experience in an educational environment
• Relevant certifications such as CompTIA A+, Network+

Important Details

• Schedule: 12 months per year; 40 hours per week; Monday - Friday; 8:00 a.m. - 5:00 p.m.
• Contract: temporary
• Start date: November 1, 2026
• Application deadline: Wednesday, October 7, 2026

About the Company

San Jose/Evergreen Community College District (SJECCD) is comprised of Evergreen Valley College, San José City College, the Community College Center for Economic Mobility, and the San José – Evergreen Community College Extension at Milpitas. The District partners with local school districts to support student success and workforce development initiatives.