About the role
Entry-Level IT Help Desk Agent – Leading Insurance Client
Contract: 12 months, with possible extension up to 24 months.
Schedule: Certain shifts require three days in the office and two days remotely per week. Candidates must live within 50 miles of either office. Off-hours shifts are fully remote.
Locations:
- Plano, TX: 7900 Windrose Ave, Plano, TX 75024
- Portsmouth, NH: 225 Borthwick Ave, Portsmouth, NH 03801
Responsibilities:
- Answer technical support calls, emails, and tickets.
- Troubleshoot hardware, software, account-access, and network issues.
- Reset passwords and assist users with login problems.
- Document issues in the ticketing system.
- Escalate complex problems to senior support teams.
- Provide friendly and professional customer service.
Requirements:
- Basic computer, Windows, Microsoft Office, and networking knowledge.
- Good communication and customer-service skills.
- Ability to troubleshoot problems and follow instructions.
- Willingness to learn and work flexible shifts.
- Previous help desk or customer-service experience is helpful but not required.
100% Remote shifts
- 12:00 AM – 8:30 AM , Sunday–Thursday → 100% Remote
- 4:00 PM – 12:30 AM , Sunday–Thursday → 100% Remote
- 4:00 PM – 12:30 AM , Tuesday–Saturday → 100% Remote
- 12:00 AM – 8:30 AM , Monday–Friday → 100% Remote
Hybrid shifts
- 8:00 AM – 4:00 PM , Monday, Tuesday, Wednesday, Saturday, Sunday → Hybrid (3 days office + 2 days remote)
- 10:00 AM – 6:00 PM , Monday–Friday → Hybrid (3 days office + 2 days remote)
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