Help Desk

About This Role

This role involves providing fast and effective technical support to internal users, handling a wide range of hardware, software, and network issues. The ideal candidate will have strong technical abilities combined with advanced customer service skills, ready to join a dynamic and innovative work environment.

Responsibilities

• Provide front-line support to internal users: diagnosing and quickly resolving hardware, software, and network issues
• Diagnose and troubleshoot technical problems: identify root causes, resolve technical issues, and give users clear, concise explanations
• Manage tickets and document issues: log and document service tickets in a ticketing system to support tracking and process improvement
• Collaborate with technical teams: escalate complex issues to additional technical teams in an organized way, while keeping the user continuously updated

Requirements

• Proven experience in a technical support role and knowledge of Active Directory
• In-depth knowledge of operating systems (Windows, macOS) and Exchange Online
• Strong communication skills for conveying technical information clearly and accessibly
• Strong problem-solving skills and the ability to perform under pressure
• Openness to learning new technologies

Nice to have:

• Experience working with ticketing/service management systems (such as ServiceNow, Jira)
• Knowledge and understanding of networking and information security
• Experience working with virtualization systems (such as VMware, Hyper-V)
• High-level English

About the Company

PassportCard Labs is the technological powerhouse behind PassportCard, designing and building cutting-edge solutions that revolutionize the insurance industry, from real-time claims payments to predictive analytics.