About the role
Job Summary:
This is a fast paced environment requiring advanced troubleshooting skill for first level phone support including but not limited to PC support, networking, hospital information systems, administrative information systems, decision support services and support Microsoft Office Suite. Troubleshoot and provide instruction for users on hardware/software problems and products. Identify problem source and dispatch additional support resources as required.
Minimum Qualifications:
Associates degree and 2 years computer and/or customer service experience or equivalent combination of education and experience, plus strong interpersonal communication skills and strong working knowledge of Windows 10 and MS Office required.
Preferred Qualifications:
MS Office, web browsers, e-mail systems, and networked computers/printers as well as familiarity with large networked environments, TCP/IP network protocol, Novell, and Active Directory preferred.
Work Days:
Monday-Friday, 9:00am-5:30pm
Message to Applicants:
Recruitment Office: Human Resources
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.
Millions of jobs, with real people getting hired every day
Questions, answered
Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.
Yes. This role at SUNY Upstate Medical University was screened before publishing – we confirmed the employer before listing it.
The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.
This position can be done from anywhere, with no in-office requirement.
Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.