About This Role
Helping colleagues resolve technical issues with ICT infrastructure and applications is the core of this Help Desk role. The person will provide first-level technical support via phone or email, working within a team and reporting directly to the CPO Information Technology.
Responsibilities
- Provide telephone support, establishing intervention priorities
- Learn to use and configure software tools and company systems, client and server, to meet needs
- Install and update desktops, laptops, smartphones, tablets, network peripherals, and related software
- Plan activities related to staff training and development
- Manage issues related to the network, PCs, printers, auxiliary devices such as tablets, PDAs, and smartphones
- Identify system malfunctions by performing diagnostics
- Document assistance requests, problems, and resolutions using a ticketing system
Requirements
- Diploma or degree in IT or a related field
- Good knowledge of English
- Previous experience in Help Desk activities
- Good knowledge of the Microsoft 365 environment and Windows operating systems
- Knowledge of LAN/WAN networks and main connectivity issues
- Familiarity with ticket management and remote support tools
- Hardware and software troubleshooting skills
- Communication and interpersonal skills
- Analytical skills
- Problem-solving skills
- Customer orientation
- Priority and stress management
Benefits
- Initial onboarding and participation in training courses
- Awards provided by company agreements
- Technologically advanced environment
- International projects
- Continuous training
- Daily interaction with a multidisciplinary team working on infrastructure, business applications, cybersecurity, and innovation
Important Details
About the Company
Mevis is a dynamic and constantly evolving company.
