Help Desk

About This Role

This contract-to-permanent opportunity is for a Help Desk specialist who will provide day-to-day technical support in a Windows-based environment. The role is ideal for someone who enjoys hands-on desktop and laptop setup and resolving everyday IT issues with a responsive, customer-focused approach. The specialist will support approximately 12 end users, ensuring systems run smoothly and delivering dependable assistance across common hardware and software needs.

Responsibilities

• Provide front-line technical assistance for end users by diagnosing and resolving routine hardware, software, and system issues in a Windows environment
• Prepare, configure, and deploy laptops so employees have properly functioning equipment for daily use
• Manage and respond to service desk requests, ensuring support tickets are tracked, updated, and completed in a timely manner
• Support Microsoft Windows 10 systems by addressing performance concerns, user access issues, and general desktop problems
• Assist with basic Active Directory tasks such as user account support, password resets, and access-related troubleshooting
• Deliver well-rounded desktop support for a small group of approximately 12 users, offering both remote and hands-on assistance as needed
• Troubleshoot common technical problems methodically and escalate more complex issues when necessary
• Maintain a reliable support experience by communicating clearly with users and documenting issue resolution steps

Requirements

• Exposure to or working knowledge of Active Directory in a support capacity
• Familiarity with Microsoft Windows 10 and general Microsoft Windows desktop environments
• Ability to perform basic troubleshooting for hardware, software, and user access issues
• Experience working with service desk tickets or similar issue-tracking systems
• Strong communication skills with a user-focused approach to technical support
• Willingness to provide hands-on laptop setup and day-to-day desktop assistance
• Ability to manage support needs for a small office environment in an organized manner

Benefits

• Medical, vision, dental, and life and disability insurance
• Eligibility to enroll in our company 401(k) plan

About the Company

Robert Half is the world's first and largest specialized talent solutions firm. It connects highly qualified job seekers to opportunities at great companies, offering contract, temporary, and permanent placement solutions across various sectors.