Hearing Officer (OAR-Bureau of Administrative Adjudication)

About This Role

This role involves conducting hearings to resolve parking ticket disputes and issues related to booted or towed vehicles, including storage charges. The Hearing Officer reviews testimony and documentary evidence to make decisions based on applicable law, then communicates these decisions to the appealing parties.

Responsibilities

• Conduct in-person and ex parte hearings
• Review testimony and documentary evidence for parking ticket disputes
• Resolve disputes related to booted and towed vehicles and their storage charges
• Evaluate documents and testimony to render decisions within applicable law
• Communicate decisions to the appealing party
• Utilize the parking ticket database for research of imaged documents, photographs, transactional history, and citations
• Enter decisions to uphold, reduce, or dismiss charges into the database

Requirements

• High school diploma
• Excellent customer service and communication skills
• Ability to work and make sound decisions in a stressful and very fast-paced environment
• Ability to quickly obtain information from a relational database
• Good personal computer and keyboard skills
• Ability to familiarize, understand, and retain knowledge of Title 12 of the Philadelphia Traffic Code
• Ability to note decisions in clear, concise language for public record

Nice to have:

• Bachelor

Benefits

• Unlimited free public transportation all year long through SEPTA
• 8 weeks of paid parental leave
• Comprehensive health coverage for employees and their eligible dependents
• Eligibility into the discounted medical plan through a wellness program
• Paid vacation, sick leave, and holidays
• Generous retirement savings options
• Eligibility to participate in the Public Service Loan Forgiveness program
• Tuition discounts and scholarships (10% to 40% savings) at over a dozen local colleges and universities, sometimes extending to spouse and dependents

Important Details

• The successful candidate must be a city of Philadelphia resident within six months of hire

Application Process

• Submit a cover letter and resume

About the Company

The City of Philadelphia aims to be a best-in-class city that attracts best-in-class talent, offering a vibrant work environment and comprehensive benefits. The Office of the Chief Administrative Officer (CAO) works to modernize City government and improve the efficiency and effectiveness of City services. The Bureau of Administrative Adjudication, which reports to the CAO, addresses parking ticket disputes in person, via web, and by mail.