Hearing Client Service Officer/Medical Receptionist

About This Role

Supporting clients and ensuring the smooth operation of the clinic is the core of this full-time role, based in Adelaide. This position combines reception duties with specialized hearing client services, requiring administrative competence and genuine care for clients' well-being. You will be the first point of contact for patients, providing administrative and client-facing support that directly impacts their experience and care journey.

Responsibilities

• Greet and welcome clients in a warm, professional manner, and manage reception duties
• Schedule and confirm appointments for hearing assessments and related services
• Process client inquiries via telephone, email, and in-person with efficiency and empathy
• Maintain accurate and confidential client records and update medical administration systems
• Collect and process client information, including health history and consent forms
• Assist clients with hearing aid fitting appointments, follow-up care, and coordination
• Process payments, manage invoicing, and handle basic financial transactions
• Provide information to clients about our services, hearing health education, and aftercare support
• Liaise with clinical staff to ensure seamless client flow and care delivery
• Maintain a clean, organized, and welcoming reception environment
• Manage clinic administration tasks, including filing, ordering supplies, and general office duties

Requirements

• Proven experience working in a hearing service reception/administration or medical reception/administration role
• Strong communication skills with the ability to interact professionally with diverse clients, including those with hearing difficulties
• Proficiency with medical/health care administration software and general computer systems
• Excellent organisational and time management abilities
• A patient, empathetic approach to client interactions and problem-solving
• Understanding of client confidentiality and compliance with healthcare privacy regulations
• Ability to work independently and as part of a collaborative team
• Professional telephone manner and strong written communication skills
• A current or willingness to obtain relevant certifications in hearing care or healthcare administration

Nice to have:

• Experience in hearing healthcare or audiology settings

Benefits

• Opportunities for training and upskilling in hearing healthcare
• Supportive workplace culture that values compassion and excellence
• Work alongside a dedicated clinical team
• Access to flexible work arrangements where possible