Hearing Care Officer

About This Role

This hearing care officer role involves a blend of clinical administration, customer support, and audiology-related duties within a clinic setting. The position suits a candidate with a strong service spirit, good teamwork skills, and a desire to contribute to improving people's lives through hearing health.

Responsibilities

• Respond promptly to product and service inquiries via phone or email, addressing availability, pricing, delivery, and payment options
• Schedule appointments, assist in marketing, manage reports, handle sales invoices, and oversee stock levels for efficient clinic operations
• Undertake additional tasks or projects as assigned by the Line Manager to support the responsible clinic(s)
• Complete all assigned training and pass exams within the set timeframe to become a qualified Hearing Care Officer
• Assist clinical audiology/audiometrician in meeting sales targets by providing hearing tests, fittings, reviews, repairs, and consultations
• Serve clients professionally in audiology services and support various company areas like marketing, customer service, and technical support as required

Requirements

• 1 year of work experience (fresh graduates are also welcome)
• Good interpersonal relationship skills, teamwork, and service spirit
• Good command of English and Cantonese in speaking, listening, and writing
• Proficient in computer operation skills, mainly office software
• Ethics, confidence, ability to manage ambiguity, and openness to learning
• Knowledge of bank receipts and payments, cash management, accounting, and voucher check

About the Company

WSA is a market leader in the hearing aid industry, providing innovative hearing aids and hearing health services. With 12,000 colleagues in 130 countries, the company is committed to increasing penetration in an underserved hearing care market and aims to unlock human potential by restoring hearing for millions worldwide.