This role plays a vital part in ensuring Hedyn's homes are safe, compliant, and maintained to a high standard. Working across the housing portfolio, the post holder will carry out technical surveys, specify and manage repair and remedial works, and oversee contractor performance to ensure value for money and quality outcomes. This is an excellent opportunity for a skilled surveying professional who is passionate about improving homes, delivering excellent customer service, and making a positive difference to residents' lives.
Responsibilities
Undertake technical surveys to ensure all homes remain compliant with current regulation
Ensure all homes meet the Fitness for Human Habitation (FFHH) standards under the Renting Homes (Wales) Act 2016, primarily through the proactive management of Disrepair Management and the mitigation of HHSRS hazards
Technically survey repairs work for property services, diagnosing property needs and confirming the actions required by providing detailed work specifications or using Schedule of rates
Ensure robust inspections and works are carried out to mitigate the 29 hazards under the Housing Health and Safety Rating System (HHSRS), with a focus on damp, mould, and structural integrity
Undertake building site inspections working at height, using ladders and/or scaffold and gain access into confined spaces
Undertake pre-inspections, post-inspections, emergency inspections, pre-transfer inspections, mutual exchange inspections on site to all Hedyn properties and within agreed timescales
Measure repairs works to agreed specifications
Order works and associated resources following inspection, liaising with all stakeholders and contractors on timescales for completion prior to issuing orders
Where required, request and record all relevant RAMS/COSHH when managing internal or external supply chain
Effectively manage risk, identify, and report any issues/breaches in relation to health & safety and to actively promote a safe working environment for all
Work proactively to minimise complaints in the first instance
Ensure complaints are responded to and resolved within agreed timescales, working closely with contractors to stop complaints escalating
Feed into lessons learned to help shape and improve the future service delivery to customers based upon their feedback
Keep clear, complete, and accurate records on all projects and provide regular reports on progress
Ensure Financial Standing Orders are always followed, manage budget within target and demonstrate value for money
Support and ensure key performance targets are met for the service area by working closely with customers, contractors, and internal stakeholders
Ensure all relevant statutory regulations are adhered to across the project including but not limited to CDM Regulations, Planning and Building Regulations Party Wall Act, Control of Asbestos at Work Regulations, etc.
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Contribute to the development of the investment programme, ensuring all remedial works align with the organisation's wider assets and sustainability objectives
Deliver contract management for remedial works and work with the Investment team to align, where possible within Hedyn's Investment programme, to deliver value for money and efficiency
Assist the Head of Asset Investment Manager to deliver Hedyn's Corporate Strategy and assist in the development and implementation of procedures
Provide expert professional or technical advice, guidance, consultation, and solutions for structural defect works, identifying root causes in an intelligible and timely fashion to colleagues or senior management
Provide practical solutions to complex technical issues, taking specialist advice as necessary
Develop a network of collaborative, productive and effective working relationships with colleagues across the association, to ensure a one team approach is taken to service delivery
Interact and support the Customer Experience Team and other colleagues to ensure the accuracy of works orders, correct diagnosis and excellent resident engagement
Effectively communicate with customers, private occupants and leaseholders and other stakeholders, ensuring all complaints and queries are dealt with in accordance with Hedyn policy
Drive service improvements through technology and innovative working methods that ensures value for money services for customers
Perform any other duties as directed by your Line Manager in furtherance of the organization and individual objectives and policies
Always work in a safe and appropriate manner to meet the duties and responsibilities within the Health and Safety policies and procedures of the association
Requirements
Full UK driving licence with access to a vehicle and business insurance
Benefits
Enhanced Pension Scheme: generous employer contributions of up to 12%
Enhanced Annual Leave: 25 days annual leave (+ Bank Holidays) increasing gradually to 30 days following 3 years' service
SMART Working (dependent on role): trusted to manage your time to work in a way that meets the needs of our customers, colleagues and communities
Health and Wellbeing policies and initiatives such as Cycle to Work and Enhanced Maternity/Paternity/Adoption
Flexible benefits package that allows colleagues to spend £625 towards the benefits that suit them, including Private Medical Insurance, Health Cash Plan, the option to have your professional memberships paid for, and Electric Vehicles
Professional and personal development options such as sponsored study opportunities and career progression and development
Important Details
Application deadline: Tuesday 27 October
Application Process
Complete an application form for every role
Shortlisting: Wednesday 28 October
Proposed Interview date: Wednesday 4 November (PM) / Thursday 5 November (AM)
About the Company
Hedyn believes it is a great place to work and it's important that its people feel the same way. As well as offering varied and fulfilling careers, it wants every colleague to feel appreciated. It is still at the beginning of its journey.
