This client-facing consulting role leads high-impact IT advisory engagements for healthcare organizations, focusing on IT strategy, operating models, governance, and cost optimization. The Manager, IT Strategy & Operations, serves as a trusted advisor to client IT leadership, mentors junior consulting staff, and contributes to business development.
Responsibilities
Lead workstreams or full engagements focused on IT strategy, IT operating model design, IT governance, cost optimization, and technology portfolio management
Support ERP advisory engagements, including readiness assessments, vendor/system selection, business case development, implementation oversight, and post-go-live optimization
Manage day-to-day client relationships, serving as the primary point of contact for engagement leadership and client stakeholders
Structure and solve complex, ambiguous problems using structured problem-solving and analytical frameworks
Develop and deliver client-ready deliverables, including current-state assessments, future-state operating models, roadmaps, business cases, and executive presentations
Oversee IT financial analyses (budget, chargeback/showback, TCO, ROI) and vendor/contract assessments to support client recommendations
Facilitate client workshops, steering committee meetings, and executive working sessions
Manage project scope, timeline, budget, and risk, escalating issues appropriately
Lead and mentor consulting staff (Analysts, Senior Analysts, Consultants), providing coaching, performance feedback, and career development support
Manage workstream teams, ensuring quality of deliverables and adherence to Huron methodologies and standards
Foster a collaborative, high-performance team culture on engagements
Support business development efforts, including proposal development, client presentations, and scoping conversations
Contribute to the development of intellectual capital, methodologies, and go-to-market offerings for the IT S&O practice, including ERP and EHR-related advisory offerings
Build and maintain relationships with client stakeholders to identify follow-on opportunities
Participate in practice-building activities such as training, recruiting, and thought leadership
Requirements
Bachelor's degree required; MBA or advanced degree a plus
5–8 years of relevant experience, including prior management consulting experience (required) and/or industry experience in IT strategy, IT operations, or technology leadership
Demonstrated experience managing client relationships and leading project teams in a professional services environment
Strong knowledge of IT operating models, governance frameworks, IT financial management, vendor management, and portfolio/demand management
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Experience with ERP advisory work (e.g., selection, business case development, implementation governance, optimization) required
Direct experience with major ERP platforms (e.g., Workday, Oracle, SAP) a plus
Experience with EHR platforms (e.g., Epic, Oracle Health/Cerner, MEDITECH) or healthcare IT environments a nice-to-have, given the overlap between ERP and EHR advisory work within IT S&O
Experience with IT advisory frameworks and tools (e.g., ITIL, COBIT, ServiceNow SPM/PPM) preferred
Excellent executive communication, facilitation, and presentation skills
Willingness and ability to travel to client sites as required
Healthcare, higher education, or other Huron-relevant industry experience a plus
Benefits
Annual incentive compensation program
Benefit plans which include medical, dental and vision coverage and other wellness programs
About the Company
Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. They help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Huron empowers clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.
