About This Role
This office administrator role supports a UK healthcare team by ensuring accurate records, responsive coordination, and thoughtful communication across various administrative functions. The position offers global exposure, a balanced daytime schedule, and long-term growth for a top 1% talent seeking impact.
Responsibilities
- Complete daily compliance checks and administrative activities according to established processes
- Retrieve and review relevant reports and records to ensure all required information is complete and accurate
- Identify discrepancies, missing information, and potential issues, escalating them to the appropriate UK team members
- Maintain accurate records and supporting documentation
- Follow clearly defined compliance processes and complete all required checks within agreed timelines
- Support the UK team with additional compliance-related administrative tasks as required
- Support the administration and maintenance of care-related records and documentation
- Assist with care plan updates and amendments, where appropriate, after completing the required training
- Process updates arising from changes to medication, family requirements, care arrangements, or client circumstances
- Maintain knowledge of key home care terminology and processes, including care plans, schedules, visits, and supporting documentation
- Perform general care administration activities during periods of available capacity
- Reconcile care visits and associated records to ensure all information is accurate and complete
- Verify that care professionals have submitted the required hours and recorded visits correctly
- Identify and flag discrepancies involving visit duration, additional carers, supervision visits, or other adjustments that may affect invoicing or payroll
- Prepare and verify information for the external payroll team
- Assist with month-end invoicing and payroll-related checks
- Complete month-end activities during the first few days of each month, providing approximately 2 days of support depending on workload
- Conduct initial screening of applicants and respond to recruitment enquiries
- Contact candidates by telephone to confirm their location, commute considerations, availability, right to work, relevant experience, and other predefined screening criteria
- Record clear and useful qualitative notes from candidate conversations
- Assess candidates
- Schedule interviews with the appropriate UK team members
- Maintain recruitment calendars and interview records
- Organize candidate notes and supporting information
- Answer incoming telephone calls and provide a professional and friendly first point of contact
