Healthcare Coordinator

About This Role

Supporting dentists to help patients commit financially to starting treatment is the core of this role. The Healthcare Coordinator educates patients on treatment choices, utilizes financial options to support case acceptance, and works to keep the Dentist's schedule productive, while consistently supporting a Perfect Patient Experience.

Responsibilities

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
• Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient
• Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs
• Execute the HC Handoff in partnership with each clinician on every exam patient
• Act as a Subject Matter Expert on all available financial options to give patients choices to start dentistry that fits in their budget
• Professionally overcome common patient objections to starting treatment
• Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment
• Ensure the office is exemplifying the Comprehensive Care Model within the offices as well as referrals outside the office
• Actively participate in daily morning huddles, monthly team meetings and any other meetings as required
• Thoroughly understand business imperatives and how the role directly impacts metrics and results
• Demonstrate stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
• Become knowledgeable on the Mouth Body Connection and support clinical excellence through comprehensive patient care
• Maintain an appropriate professional appearance and demeanor in accordance with company policies; address others professionally and respectfully always
• Ensure Compliance with Company policies, as well as State, Federal and other regulatory bodies
• Perform other duties and responsibilities as assigned

Requirements

• High School Diploma or general education degree (GED)
• Travel might be required between offices
• Knowledge of office practices, technology applications and patient insurances
• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
• Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
• Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members staff and clinicians; understands local market drivers and competition)