About This Role
This role partners with supported dentists to help patients make a financial commitment to start their best course of treatment with urgency. The Healthcare Coordinator supports each patient in a consultative and educational manner, consistently supporting a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).
Responsibilities
- Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
- Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient
- Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs
- Execute the HC Handoff in partnership with each clinician on every exam patient
- Be a Subject Matter Expert on all available financial options to give patients choices to start dentistry that fits in their budget
- Professionally overcome common patient objections to starting treatment
- Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment
- Ensure the office is exemplifying the Comprehensive Care Model within the offices as well as referrals outside the office
- Actively participate in daily morning huddles, monthly team meetings and any other meetings as required
- Thoroughly understand business imperatives and how the role directly impacts metrics and results
- Demonstrate stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
- Become knowledgeable on the Mouth Body Connection and support clinical excellence through comprehensive patient care
- Maintain an appropriate professional appearance and demeanor in accordance with company policies; address others professionally and respectfully always
- Ensure Compliance with Company policies, as well as State, Federal and other regulatory bodies
- Perform other duties and responsibilities as assigned
Requirements
- High School Diploma or general education degree (GED)
- Travel might be required between offices
- Knowledge of office practices, technology applications and patient insurances
- Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
- Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
- Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
- Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members staff and clinicians; understands local market drivers and competition)
